Last updated: 1 September 2026

The Rubbish Guys respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you contact us, request a quote or use our waste removal services.

Information we collect

We may collect information including your name, telephone number, email address, collection address or postcode, details of the waste you require removing, and any other information you provide to us.

We may collect this information when you contact us through our website, telephone, email, Facebook, Instagram, online advertising forms or other methods.

How we use your information

We may use your information to respond to enquiries, provide quotations, arrange and carry out waste removal services, contact you about your enquiry or booking, process payments and invoices, maintain business records and comply with legal or regulatory requirements.

We only use your personal information where we have a lawful reason to do so, including providing services you have requested, complying with legal obligations and pursuing our legitimate business interests.

Sharing your information

We do not sell your personal information.

We may share information with trusted service providers and platforms that help us operate our business where necessary. We may also disclose information where required by law or to comply with regulatory requirements.

If you submit information through services such as Facebook or Instagram, those platforms may also process your information in accordance with their own privacy policies.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose it was collected and to meet applicable legal, accounting and regulatory requirements.

Keeping your information secure

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Your rights

Under UK data protection law, you may have rights over your personal information, including the right to request access, request correction of inaccurate information, request deletion in certain circumstances, restrict or object to certain processing and withdraw consent where processing relies on consent.

Contact us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

The Rubbish Guys
Website: www.therubbishguys.co.uk
Telephone: 07301 770703

You also have the right to raise a concern with the Information Commissioner's Office (ICO) about how your personal information has been handled.